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Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: Virgin Fibre customers: For setup: Mobile data connection required for Virgin Mobile customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant.

Terms and conditions apply.

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Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday. Money back guarantee: Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text. Results announced in October each year and valid for one year. Faster average 4G speed: Ookla trademarks used under license and reprinted with permission.

F-Secure with Virgin Mobile offer: Not available on BlackBerry. Up to 5 devices. Ends after 12 months unless you opt to continue.

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MMS messaging: Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Usage-related charges including but not limited to calls or texts to premium or international numbers or roaming outside of the EU count towards the cap; one-time charges including but not limited to late payment fees and paper bill charges do not count towards the cap.

Caps available to all new and re-contracting customers. View and change your cap through Virginmedia. Virgin Media Protect consists of:. Payment is collected in a single monthly premium by Asurion Europe Limited. If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically.

Nobody likes reading the small print, but to avoid any surprises, please: Virgin Media Protect gives worldwide cover to protect your device against:. You're covered as soon as the device is in your hands. You're covered when you lend your device to family or friends and whenever you travel abroad. We don't offer 'new for old' cover so any replacement device you receive may be refurbished to our standard using original equipment manufacturer parts. You can buy Virgin Media Protect provided:. You can also buy Virgin Media Protect if you and the main.

If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. Your cover will be automatically cancelled. Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter. As devices age they will fall in value and so from time to time we may adjust your excess fee downwards.

Call us to find out your current excess fee. Please have a payment card ready to pay your claim excess fee. We accept MasterCard and Visa debit or credit cards. If you report a claim to us more than 90 days after discovering the loss, theft, fault, breakdown or damage to your device, we will still consider your claim, but it may impact our ability to assess your claim and could, in some cases, result in it being declined. We will ask you to provide relevant information to support your claim. When you make a claim, we'll block any lost or stolen device automatically before sending a replacement.

We won't be able to complete your claim until you agree to our blocking that device. Once your claim is completed, we and only we can unblock that device. We aim to send a next-day 'as new' replacement for claims approved before 8. For claims accepted outside of these times, you will receive your 'as new' replacement phone within 2 days. Please make sure someone is in to sign for the delivery. Your replacement comes with:. As soon as you receive your replacement device, the original claimed-for device the faulty or damaged device or the lost or stolen device if later recovered becomes the property of the Insurer and must be returned to us within 15 days.

Otherwise, we'll charge a non-return fee based on the value of the non-returned model to the payment card used to pay your excess fee. The device is your responsibility until it arrives with us. Please make sure that when you go to the Post Office that you get proof of postage this is free and confirmation of the weight of the package you are returning to us.

We will not approve any further claim until you have returned the claimed-for device or paid the outstanding amount. You must comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device. If you refuse to do it we will not proceed with your claim. If you fail to do it we will treat that as a non-return and may charge you a non-return fee. You can call or email us to cancel your policy See section I. You can cancel within the first 28 days and if you haven't made a claim we'll refund any premium paid.

Otherwise, you can cancel at any time and cover will finish at the end of the paid-for period. When you buy another device from Virgin Media on the same mobile number and add insurance, we'll cancel cover on your old device automatically. We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing. We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.

If we make any change that improves your cover, we may apply it straight away without notice. You can call or email us See section I. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps. You need to contact them within 6 months of receiving our final decision.

The service is free and we are bound by any decision the Financial Ombudsman reaches. This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings. See financial-ombudsman. This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no.

Go to fca. You and the Insurer may choose which law will apply to this contract. Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in England and Wales, Scotland or Northern Ireland and all communication from us will be in English. Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer. We will communicate with you by SMS, email or in writing using your given contact details. We will also send certain communication regarding your policy by SMS to the mobile number associated with your airtime contract.

Write to: We understand the importance of protecting your privacy. We want you to understand what personal information also known as personal data we collect, why it is collected, how it is used, and other important information so that you are informed and there are no surprises.

Personal information we collect when you use our services is needed for the following purposes:. Legitimate interests: Comply with legal requirements: We also use your personal information to comply with any other UK or EU legal requirements. If you do not desire for your personal data to be processed in accordance with these terms, you may cancel your contract at any time in accordance with the terms and conditions.

If you fail to provide certain information when requested, we may not be able to provide the services for which you have contracted, such as processing a claim. Where to turn with questions. If you have any questions on this notice, please contact our Data Protection Officer by postal mail or email anytime. We may collect the below types of personal information:. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.

We will not use or disclose your personal information to third parties except as disclosed in this notice. Asurion may transfer your personal information to:. Non-affiliated companies that include telecommunication carriers, credit card payment processors, security services providers, service providers who send communications on our behalf and third parties providing claims fulfillment, supply chain logistics, data center operations, information technology, customer service and quality assurance monitoring of customer service. These companies are required to comply with the principles set out in this notice and only use such personal information for the purposes for which it was provided to them;.

A third-party, in the event of a proposed or actual purchase, sale including a liquidation, realisation, foreclosure or repossession , lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party.

In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business. To determine the appropriate period which we will keep your personal information before we securely destroy it, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of If a child is accessing services without your consent, please contact us by using the information provided below so that we can remove any personal information provided.

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Personal information we collect from you may be processed by Asurion and third-parties as described in this notice in the United States and other countries and used consistent with your relationship with Asurion and the practices described in this notice. We have implemented technical and organisational measures designed to provide appropriate levels of security for your personal data. Reasonable administrative, logical, and physical controls are in place to prevent your personal information from being accidentally lost, used, or accessed in unauthorized ways.

While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us. Under certain circumstances, by law you have the right to:. This enables you to receive a copy of the personal information we hold about you. Valid requests will be honored within 30 calendar days of request. This day period may be extended for another 2 months for complex requests with notification of the reasons for the extension to you.

Any such requests should be submitted to the Data Protection Officer.

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  • You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. In addition, there may be requests that we are unable process because of other EU legal requirements. If a request is denied, we will notify of the reason.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. However, if you have a complaint regarding the processing of your personal information, we request that you first contact the Asurion Data Protection Officer as indicated in the Where to turn with questions section of this notice and we will reply promptly.

    Call charges apply when calling from abroad. To find out more about the cost of using your phone abroad visit virginmedia. Please note standard charges apply, please check with your network operator for rates. While stocks last. Service availability is not guaranteed. Online features of specific games may be withdrawn on reasonable notice - eu. Approved payment method details required. Full terms apply: PSN Terms of Service at eu. Official FIFA licensed product. Any phone when traded in for Samsung Galaxy Note9.

    Offer ends 30th September For terms and conditions and to check the cashback available for your handset, see virginmedia. Information correct at publication. Download from Xbox Live: ISP fees apply; significant storage required. Xbox Live Gold required to play.

    Virgin Mobile Deals and Offers

    HDR functionality available with supported games and TVs. Game Pass subscription game selection varies over time. Learn more at xbox. Based on price drop compared to previous month. Available while stocks last. Samsung Galaxy J3 with tablet: Model may vary. Samsung Galaxy A3 plus Android Tablet offer: The Samsung Galaxy Tab A Tablet will need to be returned with the handset along with its original packaging and all accessories if the order is subsequently cancelled, or is exchanged for a different handset.

    If your Samsung Galaxy Tab A Tablet is damaged on return or you fail to return all the parts and accessories, we reserve the right to charge you for any repair or replacement cost. There is no cash, credit or other alternative to Samsung Galaxy Tab A Tablet; it is not transferable. Tablet is Wi-Fi only and only available in white.

    While Stocks last. Discount continues as long as you remain on the same plan. Only plan. Boosted from 4GB. Increased allowance continues as long as you remain on the same plan. Boosted from 15GB.

    Virgin Mobile Discount Codes, Sales, Cashback Offers & Deals - TopCashback

    Lowest monthly price: Comparison of our 36 month handset loan agreement and 1GB data, minutes, unlimited texts airtime plan against published standard pricing from major competitors. Email verify virginmedia. Pay as you go handset sale: Savings claims based on price drop compared to previous price of each handset.

    Refer a Friend: You must have your friend's permission to share their details with Virgin Media. We will use their details to contact them about this offer only. Enjoy free delivery on all orders at Virgin Mobile. Get free F-Secure internet security for 12 months. Data plans and mobile devices at discount prices. Freestyle "trade up" After having used a phone for a while, you can trade and get a new phone by using any value left in the old phone to pay up the existing credit on it..

    This offer is called a "trade up" and has terms and conditions like age, city of residency and more. Pick your preferred payment method Strongly secured for your utmost comfort, you can pay for your purchase on the Virgin Mobile website using any of the following credit cards: American Express, Maestro, Mastercard and Visa. Just pay for your products from the comfort of your home by first inserting Virgin Mobile voucher codes to get discounts.

    Save with these Virgin Mobile promo codes - 5 active vouchers

    Then, input your card details to make payments straight from your account. Offers and more From sim only offers to finance options, get the best ones on sims, data plans and phones when you shop on the Virgin Mobile website. These offers can be found advertised on the homepage of the Virgin Mobile website itself. You can use Virgin Mobile promo codes to get a discount on the total price you pay at the Virgin Mobile website.

    How to redeem your Virgin Mobile discount codes: Virgin Mobile is a great telecommunications network and gives you the best data plans and lots more. To pay, simply go to the Virgin Mobile website, pick a plan or product that you want to purchase, input the codes in the box provided and then click on "apply". More offers from Virgin Mobile. This helps you save more data and is quite a good offer from Virgin Mobile.

    Please go to the website to check for more details on how this data free messaging works. Download the app The Virgin Mobile's app lets you do things like pay for subscription and other services right from the comfort of your smartphone. With the Virgin Mobile my account app, it is all just a tap away. Please don't forget that using Virgin Mobile vouchers at checkout will give you a discount on your payment. The data rollover The Virgin Mobile network allows you roll over your remaining data to the new month.

    This means that your data upon expiry does not go to waste. There are also sim only offers and lots of data plans to choose from. Simply check the Virgin Mobile website for further information. Submit a discount code Have a code that is not listed? Discount Code Daily Mail Contact Us About F. Back to top Home News U.

    How to swap your Virgin Mobile SIM?

    We and our partners use cookies and similar technologies to personalise your experience and collect data for tracking, advertising, and analytics purposes. Learn more about cookies and how to disable them. By actively continuing to use our site you agree to such use of cookies and similar technologies. You can change your Cookie Settings at any time. In addition, these cookies help us to control the frequency with which promotional offers are displayed to you. These cookie also enable us to serve advertisements on other websites to previous visitors to our site and to measure the effectiveness of such ads.

    Advertising cookies are mostly placed by third parties, such as advertising networks or social networks. The information collected by these third parties on this website does not include personal information that enables them to directly identify users. They might however use information collected about you on other websites and combine such information.

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