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Unlimited text. See Deal. Apple iPhone 6S 20 deals. Google Contract Phones with Free Gifts. Google Home Mini Chalk. Google Pixel 3 26 deals. Ookla trademarks used under license and reprinted with permission. F-Secure with Virgin Mobile offer: Not available on BlackBerry. Up to 5 devices. Ends after 12 months unless you opt to continue. MMS messaging: Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle.
Any changes will be confirmed via text. Spending caps will not override the credit limit. Usage-related charges including but not limited to calls or texts to premium or international numbers or roaming outside of the EU count towards the cap; one-time charges including but not limited to late payment fees and paper bill charges do not count towards the cap.
View and change your cap through virginmedia. See spending Cap Policy at virginmedia. Payment is collected in a single monthly premium by Asurion Europe Limited. If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically. You're covered as soon as the device is in your hands. You're covered when you lend your device to family or friends and whenever you travel abroad. We don't offer 'new for old' cover so any replacement device you receive may be refurbished to our standard using original equipment manufacturer parts.
You can also buy Virgin Media Protect if you and the mainauthorised user of the device are resident in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. Your cover will be automatically cancelled. Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter.
As devices age they will fall in value and so from time to time we may adjust your excess fee downwards. Call us to find out your current excess fee. As soon as you receive your replacement device, the original claimed-for device the faulty or damaged device or the lost or stolen device if later recovered becomes the property of the Insurer and must be returned to us within 15 days. Otherwise, we'll charge a non-return fee based on the value of the non-returned model to the payment card used to pay your excess fee. The device is your responsibility until it arrives with us. Please make sure that when you go to the Post Office that you get proof of postage this is free and confirmation of the weight of the package you are returning to us.
We will not approve any further claim until you have returned the claimed-for device or paid the outstanding amount. You must comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device.
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If you refuse to do it we will not proceed with your claim. If you fail to do it we will treat that as a non-return and may charge you a non-return fee. You can cancel within the first 28 days and if you haven't made a claim we'll refund any premium paid. Otherwise, you can cancel at any time and cover will finish at the end of the paid-for period.
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When you buy another device from Virgin Media on the same mobile number and add insurance, we'll cancel cover on your old device automatically. We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing. We'll cancel your policy if you cancel your airtime contract with Virgin Media, fail to pay the monthly premium, have two successful claims in any month period or if you make a claim we find to be fraudulent, and we will send you confirmation including your cover end date.
We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates. If we make any change that improves your cover, we may apply it straight away without notice. You can call or email us See section I. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps. You need to contact them within 6 months of receiving our final decision.
The service is free and we are bound by any decision the Financial Ombudsman reaches. This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings. This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no. Go to fca.
You and the Insurer may choose which law will apply to this contract. Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in England and Wales, Scotland or Northern Ireland and all communication from us will be in English.
Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer. We will communicate with you by SMS, email or in writing using your given contact details.
We will also send certain communication regarding your policy by SMS to the mobile number associated with your airtime contract. We understand the importance of protecting your privacy. We want you to understand what personal information also known as personal data we collect, why it is collected, how it is used, and other important information so that you are informed and there are no surprises.
Legitimate interests: Comply with legal requirements: We also use your personal information to comply with any other UK or EU legal requirements. If you do not desire for your personal data to be processed in accordance with these terms, you may cancel your contract at any time in accordance with the terms and conditions. If you fail to provide certain information when requested, we may not be able to provide the services for which you have contracted, such as processing a claim.
If you have any questions on this notice, please contact our Data Protection Officer by postal mail or email anytime. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means. We will not use or disclose your personal information to third parties except as disclosed in this notice.
Non-affiliated companies that include telecommunication carriers, credit card payment processors, security services providers, service providers who send communications on our behalf and third parties providing claims fulfilment, supply chain logistics, data centre operations, information technology, customer service and quality assurance monitoring of customer service.
These companies are required to comply with the principles set out in this notice and only use such personal information for the purposes for which it was provided to them;. A third-party, in the event of a proposed or actual purchase, sale including a liquidation, realisation, foreclosure or repossession , lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party.
In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business. To determine the appropriate period which we will keep your personal information before we securely destroy it, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of If a child is accessing services without your consent, please contact us by using the information provided below so that we can remove any personal information provided. Personal information we collect from you may be processed by Asurion and third-parties as described in this notice in the United States and other countries and used consistent with your relationship with Asurion and the practices described in this notice.
We have implemented technical and organisational measures designed to provide appropriate levels of security for your personal data. Reasonable administrative, logical, and physical controls are in place to prevent your personal information from being accidentally lost, used, or accessed in unauthorized ways. While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us. This enables you to receive a copy of the personal information we hold about you.
This day period may be extended for another 2 months for complex requests with notification of the reasons for the extension to you. Any such requests should be submitted to the Data Protection Officer. You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request for access is unfounded or excessive.
Alternatively, we may refuse to comply with the request in such circumstances. In addition, there may be requests that we are unable process because of other EU legal requirements. If a request is denied, we will notify of the reason. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights.
This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. However, if you have a complaint regarding the processing of your personal information, we request that you first contact the Asurion Data Protection Officer as indicated in the Where to turn with questions section of this notice and we will reply promptly.
Call charges apply when calling from abroad. While stocks last, or until While stocks last. Receive an iPhone 7 and iPad 6th Generation when purchased on a Freestyle plan. P20 Pro and Watch GT: Samsung Galaxy S10 extra cashback offer: Samsung A7 and Amazon Echo Plus: TellyTablet with Samsung S9: The TellyTablet will need to be returned along with the phone and all its original packaging and accessories if the order is subsequently cancelled, or exchanged for a different handset.
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If your TellyTablet is damaged on return or you fail to return all the parts and accessories, we reserve the right to charge you for any repair or replacement cost. There is no cash, credit or other alternative to the TellyTablet; it is not transferable. TellyTablet is Wi-Fi only. Information correct at publication. Download from Xbox Live: ISP fees apply; significant storage required. Xbox Live Gold required to play. HDR functionality available with supported games and TVs.
Items like Headphones, Bluetooth speakers and power banks are commonly bundled in. However, rarely do networks offer higher ticket items like games consoles, laptops or iPads. We get this question a lot from customers, and it's rather worrying as it's a clear indication they don't understand their credit score or how free gift deal works. Some do, but they're just chancers hoping to get something for nothing then default on the payments. The answer is no; you won't be able to get a contract phone with a free gift if you have bad credit.
This is because the credit checks are far harsher for free gift deals. If you can't pass a credit check for a mobile phone, then you won't pass one for a phone and a gift.
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